Policies

Please read our policies carefully before making a purchase.

Returns & Exchanges

At VAKÉ, each piece is lovingly handcrafted just for you. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns

To be eligible for a return or exchange, the item must be:

  • In its original, unworn condition
  • Brand new with all original tags attached
  • Free from any signs of wear, damage, alterations, or washing
  • In its original packaging
  • Returned within 30 days of delivery

Items Not Eligible for Return

  • Items that have been worn, washed, or altered
  • Items with tags removed
  • Items marked as final sale
  • Items with signs of wear, stains, perfume, deodorant, or makeup
  • Items returned after 30 days from delivery

How to Initiate a Return

  1. Email us at hello@vakecoast.com with your order number and reason for return
  2. Our team will respond within 1-2 business days with return instructions
  3. Ship the item back using a trackable shipping method
  4. Once received and inspected, we will process your refund or exchange

Refund Information

  • Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item
  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Exchanges

We are happy to exchange items for a different size, subject to availability. Please note that as each piece is handmade, exchange processing may take 1-2 weeks depending on current production times. Contact us at hello@vakecoast.com to arrange an exchange.

Please Note: Due to the intimate nature of swimwear and for hygiene reasons, we reserve the right to refuse returns that do not meet our return policy criteria. All returned items are inspected before refunds are processed.

Shipping Policy

Currently shipping within the United States only.

Processing Time

Because each VAKÉ piece is handcrafted with care, please allow 7-14 business days for your order to be made and prepared for shipment. During peak seasons or sales, processing times may be slightly longer. We appreciate your patience as we create your one-of-a-kind piece.

Shipping Methods & Rates

  • Standard Shipping: 5-7 business days after processing — $6.95
  • Expedited Shipping: 2-3 business days after processing — $14.95
  • Free Standard Shipping: On orders over $200

Order Tracking

Once your order ships, you will receive an email with tracking information. Please allow 24-48 hours for tracking to update after shipment.

Lost or Damaged Packages

VAKÉ is not responsible for packages lost, stolen, or damaged by the carrier after shipment. However, please contact us at hello@vakecoast.com and we will do our best to assist you in resolving any shipping issues.

Product Care

Your VAKÉ pieces are handmade with love and deserve special care to maintain their beauty and longevity. Please follow these care instructions:

Washing

  • Always hand wash in cold water with a mild, gentle detergent
  • Never machine wash or dry clean
  • Do not use bleach or fabric softeners
  • Gently squeeze out excess water — never wring or twist

Drying

  • Lay flat to dry on a clean towel
  • Avoid direct sunlight, which can fade colors
  • Never tumble dry or use heat
  • Reshape while damp if needed

Storage

  • Store flat in a cool, dry place
  • Avoid hanging, which can stretch the fabric
  • Keep away from rough surfaces that may snag the crochet

Additional Tips

  • Rinse with fresh water after swimming in chlorinated pools or saltwater
  • Avoid sitting on rough surfaces while wearing
  • Apply sunscreen and let it dry before putting on your swimwear
  • Handle beaded or charmed pieces with extra care

With proper care, your handcrafted VAKÉ pieces will remain beautiful for many seasons to come.

Privacy Policy

At VAKÉ, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

Information We Collect

  • Name, email address, shipping and billing addresses
  • Payment information (processed securely through our payment provider)
  • Order history and preferences
  • Communication preferences

How We Use Your Information

  • To process and fulfill your orders
  • To communicate with you about your orders
  • To send promotional emails (with your consent)
  • To improve our products and services

Data Protection

We implement industry-standard security measures to protect your personal information. We never sell, trade, or rent your personal information to third parties. Payment information is encrypted and processed securely.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at hello@vakecoast.com.

Terms & Conditions

By accessing and placing an order with VAKÉ, you confirm that you agree to and are bound by the following terms and conditions.

Handmade Products

All VAKÉ products are handmade using traditional crochet techniques. Due to the handcrafted nature of our items, slight variations in color, size, and pattern may occur. These variations are not defects but rather unique characteristics that make each piece one-of-a-kind.

Pricing & Availability

All prices are listed in USD. We reserve the right to modify prices without prior notice. Product availability is subject to change, and items may sell out due to limited handmade production.

Order Acceptance

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of VAKÉ and is protected by copyright laws. Unauthorized use of any content is prohibited.

Limitation of Liability

VAKÉ shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Contact

For any questions regarding these terms, please contact us at hello@vakecoast.com.